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Our mission is to provide the best products and service to our customers (and still stay in business!). Our online store is designed to provide you with a safe and secure environment to browse our product catalog. We try to keep up with items that sell out and apologize if we have something listed as available and it is not. All of our items are new and have their boxes (if applicable) unless noted. We reserve the option to correct incorrect prices. Remember humans do make mistakes.
WEE FOREST FOLK collectors - our new site works off of % for shipping. We will charge you fairly to ship them. We will refund your original payment method if the shipping is too much. Regarding the 5-6 program, 1st 5 pieces may be retired but 6th piece needs to be current. Call or email (suzi@ctc.net) us if you need more info on this program for collectors.
RETURNS: Our return policy is pretty standard. Check your items as soon as you receive them. You have 10 days to let us know of an issue. Each case is unique so please get in touch with us via email (suzi@ctc.net) or phone (704-906-2961). We pack very carefully so do not anticipate damage issues unless the carrier mistreats the box. If you do need to return an item, it must be returned in it's original packing - including the inside styrofoam or we cannot exchange or credit you. You will be responsible for return shipping cost.
SHIPPING: We reserve the option to alter the shipping charges based on the size or weight of the items. A super large/heavy item may require additional shipping. We will contact you to advise how we will collect the additional $. We also will reduce shipping if the $'s collected are too much. Hard to assign a charge by % alone but that is our only option with the varied products we sell. We will refund the $ via your original payment method. Unfortunately no TBD is available.
Most items will only let you only order one. However we have numerous items with more additional stock available. If you are interested in more than one, either email, call or put your request in the additional instructions section on your order. We will let you know one way or the other. This helps us be sure we have an additional item available before we relist it for sale.
For those of you outside of the continental U.S. - we no longer offer out of the continental US shipping. Sorry.
PLEASE BE SURE TO PROVIDE AN EMAIL THAT YOU READ AS WE MAY HAVE A QUESTION. ALSO YOU MAY WANT TO ADD US TO YOUR OK LIST SO IT DOESN'T GET PUT IN YOUR 'TRASH' BIN! THX!!
Thanks for visiting.
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